In this course, there are a number of measures you and your department can do. Some of them demand little skills or little money, others might demand more skills or funding.
The key takeaway here is to start doing something. Making a small step towards improving the experience will give you dividends in the future, and it shapes a different type of mindset for you and the whole department.
We don't expect that you'll be able to do everything we suggest, but we do expect you to get inspired to do something.